We offer a “No quibble” returns policy.
Please send us an email to confirm you would like to return your purchase prior to shipping the item.
Return / Refund Policy
Thank you for your purchase. We hope you are happy. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 30 Days. We refund your purchase with the same payment method used when paying for the item.
Please have order number on or inside the returned package.
All returned items must be in new and unused condition, with all original tags and labels attached. Please fold knitwear as you have received.
To return an item, Place the item securely in a sealed package and include your order number or proof of purchase and mail your return by postal service only to the following address.
Kerry Woollen Mills,
All returns are processed for a refund. Should you need an exchange, please reorder your items online.
All Non-EU Returns,
Including Australia, Canada
Important: Customs Forms Need to be Filled in Carefully to Avoid the Postal Service Returning the Item back to you.
Please have these 4 Key Messages Attached on Form
Phone Number: +3536 4664 4122
Email Address: firstname.lastname@example.org
Please state the items are marked as ‘Return to origin‘ on the front of the returned package If you can’t find your order number or have any questions please contact us here.
If the reason for return is not based on a defect within the garment then you will be required to pay shipping for the item you wish to exchange or refund.
Please note that the original shipping fee paid to deliver your order to the shipping address is non-refundable. Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.